April 9–April 15 is National Public Safety Telecommunicators Week, a time to honor the dedicated 911 telecommunicators who provide critical assistance during emergencies. Each year, more than 35,000 people lose their lives in traffic collisions (NHTSA, 2023). These skilled professionals help save lives by offering guidance over the phone and dispatching emergency responders to the scene.
Take a moment to show your gratitude to any 911 telecommunicators you know. You can also share a story and honor them by adding a leaf to the Tree of Life, a tribute recognizing their remarkable contributions.
In case of an emergency, remember that you can call or text 911 for assistance. However, note that text-to-911 services may not be available in all areas.
Q: What happens when you call 911?
A: When you dial 911, telecommunicators follow established protocols to quickly gather vital information and dispatch the appropriate responders. They may also provide instructions on what to do until help arrives. Be prepared to answer questions such as:
The location of the emergency
Your phone number
The nature of the emergency
Specific details (e.g., descriptions of injuries, crimes, or fires)
For more details on what to expect during a 911 call, visit What Happens When You Call 911.
Q: Can I text 911 for emergency assistance?
A: While calling is always preferred, texting is an option if you cannot call. To check if text-to-911 services are available in your area, refer to the FCC’s Text-to-911 Guide.
Q: Can I dial 911 from a wireless phone without a calling plan?
A: Yes, all wireless phones can call 911 even without active service. However, these calls will not transmit your location to the call center, and they cannot be returned by telecommunicators. Learn more about this process in the FCC’s Guide on Wireless Phones and 911.
If you’re inspired by their work, explore the Recommended Minimum Training Guidelines for Telecommunicators to learn about the core competencies required for this vital profession.
Let’s take this week to recognize and celebrate the incredible work of our nation’s 911 telecommunicators who play such a crucial role in public safety.
